diff --git a/app/Http/Controllers/DashboardController.php b/app/Http/Controllers/DashboardController.php
index 86828cc..d67ab55 100644
--- a/app/Http/Controllers/DashboardController.php
+++ b/app/Http/Controllers/DashboardController.php
@@ -46,11 +46,11 @@ class DashboardController extends Controller
         $shippingConfig = $settings->for('parcel2go');
         if ($isAdmin && filled($shippingConfig['client_id'] ?? null) && filled($shippingConfig['client_secret'] ?? null) && filled($shippingConfig['auth_url'] ?? null)) {
             try {
+                $parcel2Go->verifyCredentials();
                 if ($parcel2Go->hasScope('my-profile')) {
                     $shipments = array_slice($parcel2Go->fetch('me/orders/detail')['Orders'] ?? [], 0, 4);
                     $shippingStatus = 'Live account';
                 } else {
-                    $parcel2Go->verifyCredentials();
                     $shippingStatus = 'Quotes available';
                 }
             } catch (Throwable $exception) {
diff --git a/app/Http/Controllers/ShippingController.php b/app/Http/Controllers/ShippingController.php
index cc22ca1..84a3b3e 100644
--- a/app/Http/Controllers/ShippingController.php
+++ b/app/Http/Controllers/ShippingController.php
@@ -15,6 +15,7 @@ class ShippingController extends Controller
     {
         abort_unless($request->user()->role === 'admin', 403);
         try {
+            $parcel2Go->verifyCredentials();
             $account = [];
             $balance = [];
             $orders = [];
@@ -31,8 +32,9 @@ class ShippingController extends Controller
                     $profileNotice = 'Parcel2Go connected, but account history is unavailable. Check that this client has my-profile access.';
                 }
             } else {
-                $parcel2Go->verifyCredentials();
-                $profileNotice = 'Parcel2Go connected for quotes and collections. Add my-profile access in Parcel2Go to show account history and labels.';
+                $profileNotice = $parcel2Go->scopeWasReduced()
+                    ? 'Parcel2Go rejected the selected API access. Basic shipping access works, but account history and labels need my-profile permission for this client.'
+                    : 'Parcel2Go connected for quotes and collections. Add my-profile access in Parcel2Go to show account history and labels.';
             }
 
             return view('shipping', compact('account', 'balance', 'orders', 'profileAvailable', 'profileNotice') + [
diff --git a/app/Services/Parcel2Go.php b/app/Services/Parcel2Go.php
index 6acc594..a04814b 100644
--- a/app/Services/Parcel2Go.php
+++ b/app/Services/Parcel2Go.php
@@ -2,17 +2,29 @@
 
 namespace App\Services;
 
+use Illuminate\Http\Client\Response;
 use Illuminate\Support\Facades\Http;
 use Illuminate\Support\Str;
 use RuntimeException;
 
 class Parcel2Go
 {
+    private ?string $token = null;
+
+    private ?string $activeScope = null;
+
+    private bool $reducedScope = false;
+
     public function __construct(private IntegrationSettings $settings) {}
 
     public function hasScope(string $scope): bool
     {
-        return in_array($scope, explode(' ', (string) ($this->settings->for('parcel2go')['scope'] ?? 'public-api')), true);
+        return in_array($scope, explode(' ', $this->activeScope ?? (string) ($this->settings->for('parcel2go')['scope'] ?? 'public-api')), true);
+    }
+
+    public function scopeWasReduced(): bool
+    {
+        return $this->reducedScope;
     }
 
     public function verifyCredentials(): void
@@ -107,22 +119,41 @@ class Parcel2Go
 
     private function accessToken(): string
     {
+        if ($this->token !== null) {
+            return $this->token;
+        }
+
         $settings = $this->settings->for('parcel2go');
         if (! $settings['client_id'] || ! $settings['client_secret'] || ! $settings['auth_url']) {
             throw new RuntimeException('Parcel2Go credentials are not configured.');
         }
 
-        $token = Http::asForm()->timeout(10)->post($settings['auth_url'], [
-            'grant_type' => 'client_credentials',
-            'scope' => $settings['scope'] ?? 'public-api',
-            'client_id' => $settings['client_id'],
-            'client_secret' => $settings['client_secret'],
-        ])->throw()->json('access_token');
+        $scope = (string) ($settings['scope'] ?? 'public-api');
+        $response = $this->tokenResponse($settings, $scope);
+        if ($scope !== 'public-api' && $response->status() === 400 && $response->json('error') === 'invalid_scope') {
+            $scope = 'public-api';
+            $response = $this->tokenResponse($settings, $scope);
+            $this->reducedScope = true;
+        }
 
+        $token = $response->throw()->json('access_token');
         if (! $token) {
             throw new RuntimeException('Parcel2Go did not return an access token.');
         }
 
-        return $token;
+        $this->activeScope = $scope;
+
+        return $this->token = $token;
+    }
+
+    /** @param array{auth_url: string, client_id: string, client_secret: string} $settings */
+    private function tokenResponse(array $settings, string $scope): Response
+    {
+        return Http::asForm()->timeout(10)->post($settings['auth_url'], [
+            'grant_type' => 'client_credentials',
+            'scope' => $scope,
+            'client_id' => $settings['client_id'],
+            'client_secret' => $settings['client_secret'],
+        ]);
     }
 }
diff --git a/tests/Feature/DashboardAccessTest.php b/tests/Feature/DashboardAccessTest.php
index 9bcb0cc..bf354e0 100644
--- a/tests/Feature/DashboardAccessTest.php
+++ b/tests/Feature/DashboardAccessTest.php
@@ -197,7 +197,7 @@ class DashboardAccessTest extends TestCase
         $admin = User::factory()->create(['role' => 'admin']);
 
         $this->actingAs($admin)->get(route('shipping'))->assertOk()->assertSee('Lee Hickman')->assertSee('12.50');
-        Http::assertSentCount(6);
+        Http::assertSentCount(4);
         Http::assertSent(fn ($request) => $request->url() === 'https://auth.example.test/token'
             && $request['scope'] === 'public-api my-profile');
     }
diff --git a/tests/Feature/IntegrationsTest.php b/tests/Feature/IntegrationsTest.php
index 20dd054..9e1c78b 100644
--- a/tests/Feature/IntegrationsTest.php
+++ b/tests/Feature/IntegrationsTest.php
@@ -103,6 +103,28 @@ class IntegrationsTest extends TestCase
         Http::assertSentCount(1);
     }
 
+    public function test_shipping_falls_back_to_basic_access_when_parcel2go_rejects_profile_scope(): void
+    {
+        Http::preventStrayRequests();
+        Http::fake(['https://auth.example.test/token' => function ($request) {
+            return $request['scope'] === 'public-api'
+                ? Http::response(['access_token' => 'test-token'])
+                : Http::response(['error' => 'invalid_scope'], 400);
+        }]);
+        config()->set('services.parcel2go', [
+            'client_id' => 'id', 'client_secret' => 'secret',
+            'auth_url' => 'https://auth.example.test/token',
+            'base_url' => 'https://shipping.example.test/api',
+            'scope' => 'public-api my-profile',
+        ]);
+
+        $this->actingAs(User::factory()->create(['role' => 'admin']))->get(route('shipping'))
+            ->assertOk()->assertSee('Parcel2Go rejected the selected API access')
+            ->assertDontSee('Parcel2Go connected, but account history is unavailable')
+            ->assertDontSee('Parcel2Go is unavailable');
+        Http::assertSentCount(2);
+    }
+
     public function test_shipping_label_is_downloaded_for_an_order_in_account_history(): void
     {
         Http::preventStrayRequests();