diff --git a/app/Services/Etsy.php b/app/Services/Etsy.php
index 66f7586..0cc12e9 100644
--- a/app/Services/Etsy.php
+++ b/app/Services/Etsy.php
@@ -64,12 +64,30 @@ class Etsy
         ]);
     }
 
+    /** Paid, unshipped orders that still need dispatching, excluding cancelled and fully refunded ones. */
     public function receipts(EtsyConnection $connection, bool $fresh = false): array
     {
-        return $this->cache->remember('etsy.receipts.'.$connection->shop_id, 300, fn (): array => $this->get(
-            'application/shops/'.$connection->shop_id.'/receipts', $this->accessToken($connection), [
-                'was_paid' => 'true', 'was_shipped' => 'false', 'limit' => 20,
-            ]), $fresh);
+        return $this->cache->remember('etsy.receipts.'.$connection->shop_id, 300, function () use ($connection): array {
+            $response = $this->get('application/shops/'.$connection->shop_id.'/receipts', $this->accessToken($connection), [
+                'was_paid' => 'true', 'was_shipped' => 'false', 'limit' => 50,
+            ]);
+            $results = array_values(array_filter($response['results'] ?? [], fn ($receipt): bool => is_array($receipt) && ! $this->isCancelledOrRefunded($receipt)));
+
+            return ['count' => count($results), 'results' => $results] + $response;
+        }, $fresh);
+    }
+
+    /** @param array<string, mixed> $receipt */
+    public function isCancelledOrRefunded(array $receipt): bool
+    {
+        if (in_array(strtolower((string) ($receipt['status'] ?? '')), ['canceled', 'cancelled'], true) || ! empty($receipt['was_canceled'])) {
+            return true;
+        }
+
+        $total = (float) ($receipt['grandtotal']['amount'] ?? 0) / max(1, (int) ($receipt['grandtotal']['divisor'] ?? 1));
+        $refunded = collect($receipt['refunds'] ?? [])->sum(fn ($refund): float => (float) ($refund['amount']['amount'] ?? 0) / max(1, (int) ($refund['amount']['divisor'] ?? 1)));
+
+        return $total > 0 && $refunded >= $total;
     }
 
     public function listings(EtsyConnection $connection): array
diff --git a/tests/Unit/EtsyReceiptFilterTest.php b/tests/Unit/EtsyReceiptFilterTest.php
new file mode 100644
index 0000000..c1b6ccb
--- /dev/null
+++ b/tests/Unit/EtsyReceiptFilterTest.php
@@ -0,0 +1,22 @@
+<?php
+
+namespace Tests\Unit;
+
+use App\Services\Etsy;
+use App\Services\IntegrationCache;
+use Tests\TestCase;
+
+class EtsyReceiptFilterTest extends TestCase
+{
+    public function test_cancelled_and_fully_refunded_orders_are_not_outstanding(): void
+    {
+        $etsy = new Etsy(new IntegrationCache);
+        $total = ['amount' => 1500, 'divisor' => 100, 'currency_code' => 'GBP'];
+
+        $this->assertTrue($etsy->isCancelledOrRefunded(['status' => 'Canceled', 'grandtotal' => $total]));
+        $this->assertTrue($etsy->isCancelledOrRefunded(['status' => 'Paid', 'grandtotal' => $total, 'refunds' => [['amount' => ['amount' => 1500, 'divisor' => 100]]]]));
+        $this->assertTrue($etsy->isCancelledOrRefunded(['status' => 'Paid', 'grandtotal' => $total, 'refunds' => [['amount' => ['amount' => 1000, 'divisor' => 100]], ['amount' => ['amount' => 500, 'divisor' => 100]]]]));
+        $this->assertFalse($etsy->isCancelledOrRefunded(['status' => 'Paid', 'grandtotal' => $total, 'refunds' => [['amount' => ['amount' => 500, 'divisor' => 100]]]]));
+        $this->assertFalse($etsy->isCancelledOrRefunded(['status' => 'Paid', 'grandtotal' => $total]));
+    }
+}